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Complaints Policy
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01732 617 033 or write to us at Sevenoaks Plans, Office 17, Wealden Place, Bradbourne Vale Road, Sevenoaks, Kent, TN13 3QQ, or email us at admin@sevenoaksplans.com and we aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership.
Provision of Service Regulations
Legal form: A limited company registered in London and incorporated in the UK
Service: Architects
Email: admin@sevenoaksplans.com
General terms and conditions: A letter of engagement accompanied by our standard terms and conditions will be provided at the start of any contract for works.
Applicable law: Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.
Work guarantees: Guaranteed in line with CDM regulations 2015 up until passed on to Principal contractor
Complaints: Complaints can be made by contacting David Dennis at the above address
Sevenoaks Plans Ltd also operate a complaints procedure please see the above complaints policy or by calling 01732 617 033.